Shipping policy FAQ's
Our shipping policy outlines the details regarding how we handle and process shipments. It includes information about shipping methods, delivery times, and any associated costs. You can view our shipping policy by clicking here.
The processing time for an order depends on various factors such as product availability, order volume, and any customization requirements. Typically, we strive to process orders within 1-3 business days.
The shipping time depends on the chosen shipping method and the destination. Standard ground shipping within the USA generally takes 3-7 business days.
Yes, we provide tracking numbers for most shipments. Once your order is shipped, we will email you the tracking information, allowing you to monitor the progress of your package.
Shipping costs are determined by various factors, including the weight, dimensions, and destination of the package. During the checkout process, you will be provided with the shipping cost based on your specific order.
Yes - we offer free shipping on any order over $99.
In general, we are unable to change the shipping address once an order has been placed. However, it's best to contact our customer service as soon as possible, and we'll do our best to accommodate your request if the order hasn't been shipped yet.
If your package is lost or damaged during shipping, please contact our customer service immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, depending on the circumstances.
Returns and exchanges FAQ's
To initiate a return or exchange, please click here and fill in your order number and email/zip/phone. Typically, you will need to provide your order details and reasons for the return or exchange. We will approve your order and send you a FREE return shipping label.
Typically, we offer a 30-day window from the date of purchase to initiate a return or exchange.
Items returned within 30 days from the date of purchase in their original condition, with all packaging and tags intact, are eligible for return or exchange. You’ll also need the receipt or proof of purchase.
We have a 30-day FREE return policy, which means you have 30 days after receiving your item to request a return absolutely free of charge.
If you receive a damaged or defective product, please contact our customer service immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances and availability of the product.
Exchanging an item for a different size, color, or model is usually possible, subject to availability. However, it's advisable to review our exchange policy to understand any restrictions or requirements. If the desired item is not available, a return and refund or store credit may be offered instead.