Refund policy

We have a 30-day FREE return policy, which means you have 30 days after receiving your item to request a return absolutely free of charge.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at support@mipaddle.co If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@mipaddle.co 


Damages and issues
Please inspect your order upon receipt thereof, and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and rectify it.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If your return is approved, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be approved. If you have any return questions email support@mipaddle.co.

Return and Exchange policy FAQ

So I don't have to pay to return my items?

  • That is correct, we offer FREE and EASY returns just click here  to start your return

I have tried to go through your returns portal but was unsuccessful. Please could you help me exchange/return all the items in order 1234?

Which items are returnable?

  • Returned within 30 days from the date of purchase 
  • In unused and resalable condition 
  • Must have a receipt or proof of purchase

The following items cannot be returned:

  • Gift cards
  • Discounted items (if applicable) (Sale items instead)
  • Perishable goods
  • Custom products
  • Personal care goods

We allow the exchange of purchased items for selectable variants. 
Refund according to the original payment method
If you have any queries regarding returns or refunds, contact us.